Crystal Pacific Window & Door Systems, Ltd. (“Crystal Pacific,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide while using our website, https://www.cpwds.com (“Website”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website. By accessing or using our Website, you agree to this Privacy Policy.
1. Information We Collect
We collect the following types of information:
A. Personal Information You Provide
When you contact us, request a quote, fill out a form, or sign up for email updates, you may provide:
- Name
- Email address
- Phone number
- Company name
- Address (project or shipping location)
- Any other information you choose to provide
B. Automatically Collected Information
When you visit our Website, we may automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent
- Referring website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for purposes such as:
- Providing and improving our products and services
- Responding to inquiries and customer service requests
- Processing quotes or orders
- Sending updates, promotions, or newsletters (with your consent)
- Monitoring and analyzing usage to improve Website performance
- Ensuring the security of our Website
3. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Service providers (e.g., web hosting, marketing, analytics) who help us operate our business
- Business partners involved in your project (e.g., authorized dealers or installers)
- Legal authorities when required by law or to protect our legal rights
All third parties are required to maintain the confidentiality of your information.
4. Your Privacy Rights
A. California Residents (CCPA/CPRA)
You have the right to:
- Request to know what personal data we collect, use, and share
- Request deletion of your personal data
- Opt-out of sharing or selling (we do not sell data)
- Correct inaccurate personal information
- Limit the use of sensitive personal information (if applicable)
To exercise these rights, email sales@cpwds.com or call us at 951-779-9300.
B. European Union Residents (GDPR)
You may have the right to:
- Access your personal data
- Correct or delete your data
- Object to processing
- Request data portability
- Withdraw consent at any time
Please contact sales@cpwds.com for assistance.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. These may include:
- Essential cookies: for site functionality
- Analytics cookies: to understand usage patterns
- Marketing cookies: to deliver relevant ads (if used)
You can manage cookie preferences through your browser settings or cookie consent banner (if present).
6. Data Security
We implement reasonable technical and organizational safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.
8. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
Our Website is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of the Website after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact:
Crystal Pacific Window & Door Systems, Ltd.
HR Department
1850 Atlanta Ave,
Riverside, CA 92507
Email: sales@cpwds.com
Phone: 951-779-9300
